Welcome to PUPSHAVEN (“we,” “our,” or “us”).pupshaven is operated by Pupshaven and is available at https://pupshaven.com/
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the pupshaven mobile application on iOS and Android (the “App”). By downloading, installing, or using the App, you agree to the terms described in this Privacy Policy.
If you do not agree with these terms, please do not use the App.
Our website address is: https://pupshaven.com/
We collect only the information necessary to provide and improve our services.
When you register or sign in, we collect:
If you choose to sign in using Google Sign-In or Apple Sign-In, we collect:
Note: We do not receive your social media passwords. Authentication is handled entirely by Google or Apple.
To provide the core features of the App, we collect information about your puppy:
To enable push notifications and improve app functionality, we collect:
We may collect anonymised information about how you interact with the App, including:
This data is used solely to improve the App and is not linked to your identity.
If you contact us via email or through the App, we may retain:
We use the information we collect for the following purposes:
| Purpose | Data Used |
|---|---|
| Creating and managing your account | Name, email, password, social auth data |
| Providing puppy health tracking features | Puppy data, health records, activity logs |
| Sending push notifications (reminders, updates) | FCM token, device platform |
| Personalising your experience | Puppy profile, onboarding data |
| Displaying vet offers and promotions | Account data (for eligibility only) |
| Improving the App and fixing bugs | Anonymised usage data, crash logs |
| Responding to support requests | Name, email, message content |
| Complying with legal obligations | Any data as required by law |
We do not use your data for advertising, sell it to third parties, or use it for profiling purposes.
The App integrates with the following third-party services. Each has its own privacy policy:
| Service | Purpose | Privacy Policy |
|---|---|---|
| Firebase (Google) | Push notifications (FCM), crash reporting | firebase.google.com/support/privacy |
| Supabase | Back-end database, authentication, file storage | supabase.com/privacy |
| Google Sign-In | Optional social authentication | policies.google.com/privacy |
| Apple Sign-In | Optional social authentication (iOS) | apple.com/legal/privacy |
| YouTube | In-app video tutorials | policies.google.com/privacy |
We carefully select third-party providers and require them to process your data only as directed by us and in accordance with applicable data protection laws.
We retain your personal data for as long as your account is active or as needed to provide our services.
| Data Type | Retention Period |
|---|---|
| Account data (name, email) | Until account is deleted |
| Puppy health records | Until account is deleted |
| Push notification tokens | Until logout or app uninstall |
| Anonymised analytics | Up to 24 months |
| Support communications | Up to 12 months after resolution |
Depending on your location, you may have the following rights regarding your personal data:
You can view and update your account information and puppy details directly within the App at any time.
You may delete your account at any time from within the App. This will permanently and irreversibly delete your personal data and all associated puppy records from our systems. We will process deletion requests within 30 days.
You can enable or disable push notifications at any time through your device’s system settings:
If you signed in with Google or Apple, you can revoke the App’s access through your Google or Apple account settings at any time. Note: revoking access does not automatically delete your pupshaven account.
If you are located in the European Economic Area, you have the right to:
To exercise any of these rights, contact us at privacy@pupshaven.com.
The pupshaven App is intended for use by individuals aged 13 years and older (or the minimum age required in your jurisdiction).
We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at privacy@pupshaven.com. We will take prompt steps to delete such information.
The pupshaven App does not use cookies or cross-app advertising trackers. We do not track you across third-party apps or websites for advertising purposes.
Technical identifiers (such as device tokens for push notifications) are used solely to deliver the requested service functionality.
Your personal data may be transferred to and processed in countries other than the country in which you reside, including the United States (where Google Firebase and Supabase infrastructure may be located). These transfers are made with appropriate safeguards in place (e.g., Standard Contractual Clauses) to ensure your data is protected in accordance with applicable laws.
We may update this Privacy Policy from time to time. When we make material changes, we will:
Your continued use of the App after the effective date of the revised policy constitutes your acceptance of the changes.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
PupsHaven
📧 Email: privacy@pupshaven.com
📍 Location: United Arab Emirates
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